{"id":3596,"date":"2025-09-07T09:44:27","date_gmt":"2025-09-07T09:44:27","guid":{"rendered":"https:\/\/ecoclaire.fr\/faq\/"},"modified":"2026-01-12T20:55:12","modified_gmt":"2026-01-12T20:55:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/ecoclaire.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3596\" class=\"elementor elementor-3596 elementor-1037\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb1146 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"bfb1146\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05dec0e elementor-widget elementor-widget-heading\" data-id=\"05dec0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENLTY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2ea14c elementor-widget elementor-widget-text-editor\" data-id=\"e2ea14c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"210\" data-end=\"594\">We know that inviting someone into your home is a matter of trust. That\u2019s why we\u2019ve gathered answers to the most common questions about our services, pricing, and way of working.\u00a0If you don\u2019t see your question here, or if you need more details about a specific situation, please <span style=\"text-decoration: underline;\"><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">reach out to us<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4ea28 elementor-widget elementor-widget-shortcode\" data-id=\"ce4ea28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-3747 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1757316076\"><div id=\"sp-ea-3747\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37470\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37470\" aria-controls=\"collapse37470\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to be home during the cleaning<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37470\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37470\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Around half of our clients are not home during cleaning. If you won't be home, please provide clear access instructions when you book so we can enter safely and on time.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you choose to leave us a key, it will be labeled with a code only, never with your name or address, and stored securely between visits. We can discuss the arrangement that works best for you.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37471\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37471\" aria-controls=\"collapse37471\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to provide cleaning products or equipment?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37471\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37471\"> <div class=\"ea-body\"><p data-start=\"226\" data-end=\"283\">We bring everything needed for a standard home clean.<\/p><p data-start=\"187\" data-end=\"543\">This includes premium eco certified products (Ecolabel or Ecocert), a color-coded microfiber system to prevent cross-contamination, an ultra-quiet vacuum with advanced HEPA H14 filtration, as well as a mop and bucket for floors, and other professional tools to ensure a hygienic, thorough result. All tools, cloths and mop heads are cleaned and disinfected between each visit to maintain the highest level of hygiene.<\/p><p data-start=\"187\" data-end=\"543\">If you prefer, we can use your cloths, your mop, or your vacuum.<\/p><p data-start=\"545\" data-end=\"750\">If you want a specific product used on a particular surface, just let us know and have it available for the visit.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37472\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37472\" aria-controls=\"collapse37472\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why do you use only eco certified cleaning products?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37472\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37472\"> <div class=\"ea-body\"><p data-start=\"91\" data-end=\"144\">We use eco certified products for several key reasons:<\/p><p data-start=\"149\" data-end=\"316\"><strong data-start=\"149\" data-end=\"171\">Protecting health:<\/strong> Formulas without harsh chemicals are gentler on you, your family, pets, and the team who cleans your home.<\/p><p data-start=\"321\" data-end=\"453\"><strong data-start=\"321\" data-end=\"345\">Gentler on surfaces:<\/strong> Effective cleaning without aggressive chemicals helps preserve finishes and extend the life of the materials in your home.<\/p><p data-start=\"458\" data-end=\"578\"><strong data-start=\"458\" data-end=\"477\">Natural scents:<\/strong> Light, plant derived scents keep rooms fresh without chemical smells.<\/p><p><strong data-start=\"583\" data-end=\"613\">Better indoor air quality:<\/strong> Low VOC eco-certified formulations plus our professional, ultra quiet vacuum with HEPA H14 filtration improve air quality. An H14 rated filter captures at least 99.995 percent of fine particles.<\/p><p data-start=\"727\" data-end=\"827\"><strong data-start=\"727\" data-end=\"756\">Environmental protection:<\/strong> These products are biodegradable and less polluting to water and soil.<\/p><p data-start=\"832\" data-end=\"1037\"><strong data-start=\"832\" data-end=\"869\">Values that match yours:<\/strong> Choosing eco friendly options shows the kind of service we strive to be: careful, responsible, and aligned with clients who care about health and the environment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37473\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37473\" aria-controls=\"collapse37473\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How should I prepare for your cleaning team\u2019s visit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37473\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37473\"> <div class=\"ea-body\"><p>Before our team arrives, please put away personal items and any private paperwork you would prefer not to be handled. It is also helpful if you pick up toys, laundry, and other household items. Clearing work surfaces before we arrive helps us clean more efficiently, which can lower your cost.<\/p><p>Our team is professional and respects your privacy. We do not open drawers or cabinets unless asked, and we treat your information and property with care and confidentiality.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37474\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37474\" aria-controls=\"collapse37474\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does a cleaning take?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37474\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37474\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">Duration depends on the size of your home and its condition. As a rough guide, a standard clean for a 60m\u00b2 apartment typically takes 3 hours, which is \u20ac57 after the SAP tax credit.<\/p><p class=\"font-claude-response-body whitespace-normal break-words\">There are no hidden fees and eco supplies and equipment are always included. We can give you a more accurate estimate after learning more about your home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37475\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37475\" aria-controls=\"collapse37475\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are there any trade offs with natural cleaning?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37475\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37475\"> <div class=\"ea-body\"><p data-start=\"176\" data-end=\"258\">Choosing a natural clean means prioritizing a healthier environment for your home. However, it\u2019s important to understand a key difference: natural cleaning products may not be as effective as standard chemical products for areas that haven\u2019t been cleaned in a while.<\/p><ul><li><b>Takes longer:<\/b> Because natural products are gentle, they require more time and manual work to achieve the best results.<\/li><li><b>Less shine:<\/b> Sinks, tubs, and grout may not look as glossy as they would with strong chemical agents.<\/li><li><b>Heavy buildup may not be removed:<\/b> Our eco-certified products are not designed to fully remove thick limescale or baked-on grease.<\/li><li><b>Higher cost:<\/b> Natural products are more expensive, and since the visit typically takes longer, the total price is a bit higher.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37476\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37476\" aria-controls=\"collapse37476\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer a satisfaction guarantee?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37476\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37476\"> <div class=\"ea-body\"><p>Yes. Your satisfaction comes first. If anything was not cleaned according to our agreement, please let us know within 24 hours. We will return to correct it at no additional charge during the next available appointment, usually within 24 to 48 hours. All our work is guided by detailed checklists to ensure nothing is missed.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37477\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37477\" aria-controls=\"collapse37477\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How much will I actually pay with the SAP tax credit, and how is it applied?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37477\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37477\"> <div class=\"ea-body\"><p>With the French Services \u00e0 la Personne (SAP) tax credit and the Avance Imm\u00e9diate system, you only pay for half of our services up front.<\/p><p>Our rate is \u20ac38 per hour, with no other hidden fees. The 50% tax credit is applied instantly through URSSAF, so you are only charged <strong>\u20ac19 per hour<\/strong> at the time of payment.<\/p><p>You can learn more on our <a href=\"\/pricing\/\"><span style=\"text-decoration: underline\">pricing page<\/span><\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37478\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37478\" aria-controls=\"collapse37478\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer recurring bookings?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37478\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37478\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">Yes. We offer weekly, bi-weekly, and monthly schedules. Regular clients enjoy priority booking and a consistent service tailored to their home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37479\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37479\" aria-controls=\"collapse37479\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How far in advance can I book?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37479\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37479\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">We recommend booking at least one week in advance, especially for first-time deep cleans. You can schedule up to one month in advance. For regular clients on a recurring schedule, your spot is already reserved.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374710\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374710\" aria-controls=\"collapse374710\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I cancel or reschedule a booking?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374710\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374710\"> <div class=\"ea-body\"><p>We understand plans change. Please notify us at least 24 hours before your scheduled appointment to cancel or reschedule at no charge.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374711\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374711\" aria-controls=\"collapse374711\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean homes with pets?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374711\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374711\"> <div class=\"ea-body\"><p>We love animals and frequently work in homes with pets. Our eco-certified products are safer for your furry family members, minimizing chemical exposure during cleaning.<\/p><p class=\"whitespace-normal break-words\">When you book, please mention your pets so we can bring our specialized vacuum and pet-specific attachments.<\/p><p class=\"whitespace-normal break-words\">For everyone's safety and your pet's comfort, we ask that aggressive or territorial pets be secured in another room during the cleaning. If your pet is sensitive to equipment noise or unfamiliar people, let us know and we'll take extra care to keep them comfortable.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374712\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374712\" aria-controls=\"collapse374712\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will I have the same cleaner for every visit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374712\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374712\"> <div class=\"ea-body\"><p>While we cannot guarantee the same cleaner for every visit, all team members are highly trained and follow our PureHome Promise. It is a structured system with detailed checklists for each room that ensures the same high standard of cleaning every time.<\/p><p>Cleaners will pay attention to any preferences or instructions you leave.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374713\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374713\" aria-controls=\"collapse374713\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do you prevent cross-contamination?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374713\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374713\"> <div class=\"ea-body\"><p>We follow a color-coded microfiber system to keep cleaning hygienic.<\/p><p>Cloths used in bathrooms are never used in kitchens. Kitchen cloths never go into bedrooms or other rooms. Each zone has its own dedicated set to keep things clean and safe.<\/p><p>To clean in and around toilet bowls we use single-use eco friendly paper towels, which are discarded immediately after use.<\/p><p>All cloths and mop heads are freshly laundered and sanitized for each home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374714\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374714\" aria-controls=\"collapse374714\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does a standard cleaning include?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374714\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374714\"> <div class=\"ea-body\"><p data-start=\"183\" data-end=\"390\">If your home has been professionally cleaned within the past three months, our <strong data-start=\"260\" data-end=\"281\">Standard Cleaning<\/strong> service is usually sufficient. You\u2019ll find a clear checklist <span style=\"text-decoration: underline\"><a href=\"\/home-care\/\">on this page<\/a><\/span> outlining exactly what\u2019s included.<\/p><p data-start=\"392\" data-end=\"539\">If it has been longer, we recommend starting with a <strong data-start=\"444\" data-end=\"461\">Deep Cleaning<\/strong> to reset surfaces and tackle buildup before switching to regular maintenance.<\/p><p data-start=\"541\" data-end=\"773\"><strong data-start=\"541\" data-end=\"558\">Not included:<\/strong><br data-start=\"558\" data-end=\"561\" \/><strong data-start=\"565\" data-end=\"576\">Add-ons<\/strong> are excluded from the base service. This includes cleaning the inside of appliances such as the oven and refrigerator, as well as other detailed tasks listed under our add-on services.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374715\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374715\" aria-controls=\"collapse374715\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does a deep cleaning include?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374715\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374715\"> <div class=\"ea-body\"><p data-start=\"175\" data-end=\"288\">If your home has not been professionally cleaned for at least three months, we recommend booking a deep cleaning.<\/p><p data-start=\"290\" data-end=\"431\">Deep cleaning is ideal for most first time visits. It resets your home to a high standard and prepares it for efficient standard maintenance.<\/p><p data-start=\"433\" data-end=\"565\">Deep cleaning is more intensive than standard cleaning and is priced at \u20ac6 more per hour, or \u20ac3 more per hour with SAP credit. Here is why:<\/p><ul data-start=\"567\" data-end=\"1229\"><li data-start=\"567\" data-end=\"728\"><p data-start=\"569\" data-end=\"728\"><strong>Intensity and scope:<\/strong> We perform a detailed, top to bottom clean, including hard to reach areas and the removal of buildup that regular cleaning cannot address.<\/p><\/li><li data-start=\"729\" data-end=\"865\"><p data-start=\"731\" data-end=\"865\"><strong>Specialized resources:<\/strong> Deep cleaning often requires additional time, specialized tools, and a larger amount of eco certified products.<\/p><\/li><li data-start=\"866\" data-end=\"1009\"><p data-start=\"868\" data-end=\"1009\"><strong>Expertise:<\/strong> The team members who handle deep cleans are more experienced.<\/p><\/li><\/ul><p data-start=\"1231\" data-end=\"1389\"><strong>Please keep in mind that even with a deep cleaning, very neglected or heavily soiled areas may not be completely cleaned when using only eco-certified products. If your home is very neglected we are probably not the right fit.<\/strong><\/p><p data-start=\"1391\" data-end=\"1565\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1391\" data-end=\"1425\">Not included in deep cleaning:<\/strong><br data-start=\"1425\" data-end=\"1428\" \/>All add-ons are not included unless specifically booked, such as cleaning the inside of the oven, refrigerator, microwave, and similar. To learn more about our prices and add-ons, visit our <span style=\"text-decoration: underline\"><a href=\"\/pricing\/\" target=\"_blank\" rel=\"noopener\">pricing page<\/a><\/span>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374716\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374716\" aria-controls=\"collapse374716\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean attics and basements?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374716\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374716\"> <div class=\"ea-body\"><p>Unfortunately, we currently do not provide cleaning services for attics and basements.<\/p><p>The reason is that these spaces are often difficult to access and can be unsafe due to clutter, hard-to-reach surfaces, or potential health risks such as dust, moisture, and mold.<\/p><p>Our priority is to ensure the safety and health of our employees, as well as to maintain a high standard of service quality. By focusing exclusively on residential spaces, we can guarantee efficient and thorough cleaning that meets both your needs and our high expectations.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374717\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374717\" aria-controls=\"collapse374717\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean commercial spaces?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374717\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374717\"> <div class=\"ea-body\"><p>No. We specialize exclusively in residential cleaning.<\/p><p>Our focus is on providing the highest-quality cleaning for homes, ensuring every space we work on meets our high standards.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374718\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374718\" aria-controls=\"collapse374718\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What services do you not offer?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374718\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374718\"> <div class=\"ea-body\"><p data-start=\"532\" data-end=\"751\">We work strictly indoors and use only eco-certified products. They are effective for regular upkeep but are not intended to remove thick grease, heavy limescale, nicotine film, visible mold, or post-construction dust.<\/p><p data-start=\"753\" data-end=\"895\">If your home hasn\u2019t been professionally cleaned in a long time, we might not be the right fit. However, we can recommend a service that can\u00a0 prepare your home for our eco friendly maintenance service.<\/p><p data-start=\"35\" data-end=\"189\">We generally <strong>do not perform the following tasks:<\/strong><\/p><ul data-start=\"191\" data-end=\"1754\"><li data-start=\"191\" data-end=\"344\">Post-construction or during construction cleanup.<\/li><li data-start=\"191\" data-end=\"344\"><p data-start=\"193\" data-end=\"344\">Exterior windows or exterior windows tracks if access is unsafe.<\/p><\/li><li data-start=\"416\" data-end=\"538\"><p data-start=\"418\" data-end=\"538\">Thick grease removal, heavy limescale and heavy mold removal.<\/p><\/li><li data-start=\"539\" data-end=\"689\"><p data-start=\"541\" data-end=\"689\">Lifting or moving heavy furniture or appliances.<\/p><\/li><li data-start=\"690\" data-end=\"768\"><p data-start=\"692\" data-end=\"768\">For insurance and safety reasons, any work that requires climbing beyond a 3 step stool height.<\/p><\/li><li data-start=\"690\" data-end=\"768\">Removal of large amounts of animal waste from outdoor surfaces, such as terraces and balconies.<\/li><li data-start=\"690\" data-end=\"768\">Cleaning animal waste beyond typical indoor accidents.<\/li><li data-start=\"832\" data-end=\"960\"><p data-start=\"834\" data-end=\"960\">Cleaning air conditioners or ventilation systems that involves opening units or ducts. We will wipe exterior vents and grilles.<\/p><\/li><li data-start=\"832\" data-end=\"960\"><p data-start=\"834\" data-end=\"960\">Carpet washing and removing stains from upholstered furniture, rugs, walls and ceilings.<\/p><\/li><li data-start=\"1181\" data-end=\"1280\"><p data-start=\"1183\" data-end=\"1280\">After large events cleanup that involves trash hauling, dishwashing at scale, or floor scrubbing.<\/p><\/li><li data-start=\"1281\" data-end=\"1388\"><p data-start=\"1283\" data-end=\"1388\">Taking down and washing curtains or blinds.<\/p><\/li><li data-start=\"1644\" data-end=\"1754\"><p data-start=\"1646\" data-end=\"1754\">Hazardous tasks, including handling sharp objects, syringes, unknown chemicals, or spaces with strong fumes.<\/p><\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374719\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374719\" aria-controls=\"collapse374719\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why are your rates different than some other cleaners?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374719\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374719\"> <div class=\"ea-body\"><p>Our pricing is a direct reflection of the exceptional quality, reliability, discretion and peace of mind we provide. We don't compete on being the cheapest; we compete on being the best at what we do.<\/p><ul><li>We use professional-grade equipment and <strong>only certified eco-friendly products<\/strong> that cost significantly more but are safer for people and better for the planet.<\/li><li>We don't use contractors. Our team consists of <strong>dedicated and professionally trained employees<\/strong>. We invest in them with fair living wages, proper training and respect, which ensures you have a motivated, consistent, and trustworthy professional caring for your home.<\/li><li>Every visit follows an agreed<strong> checklist and quality control process<\/strong> (photos, client sign-off), so you get the same high standard every time.<\/li><li>There are <strong>no hidden fees<\/strong>. All prices are clearly listed on our webiste so you know exactly what to expect.<\/li><li>We give you a<strong> satisfaction guarantee<\/strong>. If anything on the checklist was missed, tell us within 24 hours and we\u2019ll return to fix it at no charge.<\/li><li>We are <strong>fully insured<\/strong>. This protects you and your property.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374720\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374720\" aria-controls=\"collapse374720\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What happens if something is damaged?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374720\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374720\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">We take great care with your belongings, but accidents can happen. We are fully insured, so you are protected. If something is damaged during a visit, please let us know immediately and we will resolve it promptly.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374721\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374721\" aria-controls=\"collapse374721\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What payment methods do you accept?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374721\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374721\"> <div class=\"ea-body\"><p>We accept bank transfer or card. With Avance Imm\u00e9diate, the 50% SAP tax credit is applied automatically, so you only pay the reduced amount. Cash is accepted but does not qualify for instant credit. You would have to claim the 50% when filing your taxes.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374722\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374722\" aria-controls=\"collapse374722\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are you registered and insured?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374722\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374722\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal \">Yes, we are fully registered as a business and carry comprehensive liability insurance. This protects you in several important ways:<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Insurance protection:<\/strong> If something is damaged during a cleaning visit, you're covered. We take great care with your belongings, but accidents can happen. Simply let us know immediately and we'll resolve it promptly through our insurance.<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Tax benefits:<\/strong> As a registered SAP (Service \u00e0 la Personne), you're eligible for tax credits that partially offset the cost, making professional service more accessible.<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Reliability:<\/strong> As a registered business, we maintain professional standards, show up as scheduled, and provide backup if your regular cleaner is unavailable.<\/p><p><strong>Legal peace of mind:<\/strong> Many homeowners don't realize that hiring undeclared workers can make them legally responsible as an employer.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b8342 elementor-widget elementor-widget-text-editor\" data-id=\"b5b8342\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 18pt; color: #214332;\"><a style=\"color: #214332;\" href=\"\/book-a-service\/\"><strong>Book your cleaning today<\/strong><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6920188 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6920188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33fe7cc elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"33fe7cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39eec0f elementor-widget elementor-widget-heading\" data-id=\"39eec0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENLTY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b040de2 elementor-widget elementor-widget-text-editor\" data-id=\"b040de2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"210\" data-end=\"594\">We know that inviting someone into your home is a matter of trust. That\u2019s why we\u2019ve gathered answers to the most common questions about our services, pricing, and way of working.\u00a0If you don\u2019t see your question here, or if you need more details about a specific situation, please <span style=\"text-decoration: underline;\"><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">reach out to us<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb35de6 elementor-widget elementor-widget-shortcode\" data-id=\"fb35de6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-3747 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1757316076\"><div id=\"sp-ea-3747\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37470\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37470\" aria-controls=\"collapse37470\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to be home during the cleaning<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37470\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37470\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Around half of our clients are not home during cleaning. If you won't be home, please provide clear access instructions when you book so we can enter safely and on time.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you choose to leave us a key, it will be labeled with a code only, never with your name or address, and stored securely between visits. We can discuss the arrangement that works best for you.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37471\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37471\" aria-controls=\"collapse37471\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to provide cleaning products or equipment?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37471\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37471\"> <div class=\"ea-body\"><p data-start=\"226\" data-end=\"283\">We bring everything needed for a standard home clean.<\/p><p data-start=\"187\" data-end=\"543\">This includes premium eco certified products (Ecolabel or Ecocert), a color-coded microfiber system to prevent cross-contamination, an ultra-quiet vacuum with advanced HEPA H14 filtration, as well as a mop and bucket for floors, and other professional tools to ensure a hygienic, thorough result. All tools, cloths and mop heads are cleaned and disinfected between each visit to maintain the highest level of hygiene.<\/p><p data-start=\"187\" data-end=\"543\">If you prefer, we can use your cloths, your mop, or your vacuum.<\/p><p data-start=\"545\" data-end=\"750\">If you want a specific product used on a particular surface, just let us know and have it available for the visit.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37472\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37472\" aria-controls=\"collapse37472\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why do you use only eco certified cleaning products?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37472\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37472\"> <div class=\"ea-body\"><p data-start=\"91\" data-end=\"144\">We use eco certified products for several key reasons:<\/p><p data-start=\"149\" data-end=\"316\"><strong data-start=\"149\" data-end=\"171\">Protecting health:<\/strong> Formulas without harsh chemicals are gentler on you, your family, pets, and the team who cleans your home.<\/p><p data-start=\"321\" data-end=\"453\"><strong data-start=\"321\" data-end=\"345\">Gentler on surfaces:<\/strong> Effective cleaning without aggressive chemicals helps preserve finishes and extend the life of the materials in your home.<\/p><p data-start=\"458\" data-end=\"578\"><strong data-start=\"458\" data-end=\"477\">Natural scents:<\/strong> Light, plant derived scents keep rooms fresh without chemical smells.<\/p><p><strong data-start=\"583\" data-end=\"613\">Better indoor air quality:<\/strong> Low VOC eco-certified formulations plus our professional, ultra quiet vacuum with HEPA H14 filtration improve air quality. An H14 rated filter captures at least 99.995 percent of fine particles.<\/p><p data-start=\"727\" data-end=\"827\"><strong data-start=\"727\" data-end=\"756\">Environmental protection:<\/strong> These products are biodegradable and less polluting to water and soil.<\/p><p data-start=\"832\" data-end=\"1037\"><strong data-start=\"832\" data-end=\"869\">Values that match yours:<\/strong> Choosing eco friendly options shows the kind of service we strive to be: careful, responsible, and aligned with clients who care about health and the environment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37473\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37473\" aria-controls=\"collapse37473\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How should I prepare for your cleaning team\u2019s visit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37473\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37473\"> <div class=\"ea-body\"><p>Before our team arrives, please put away personal items and any private paperwork you would prefer not to be handled. It is also helpful if you pick up toys, laundry, and other household items. Clearing work surfaces before we arrive helps us clean more efficiently, which can lower your cost.<\/p><p>Our team is professional and respects your privacy. We do not open drawers or cabinets unless asked, and we treat your information and property with care and confidentiality.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37474\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37474\" aria-controls=\"collapse37474\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does a cleaning take?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37474\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37474\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">Duration depends on the size of your home and its condition. As a rough guide, a standard clean for a 60m\u00b2 apartment typically takes 3 hours, which is \u20ac57 after the SAP tax credit.<\/p><p class=\"font-claude-response-body whitespace-normal break-words\">There are no hidden fees and eco supplies and equipment are always included. We can give you a more accurate estimate after learning more about your home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37475\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37475\" aria-controls=\"collapse37475\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are there any trade offs with natural cleaning?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37475\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37475\"> <div class=\"ea-body\"><p data-start=\"176\" data-end=\"258\">Choosing a natural clean means prioritizing a healthier environment for your home. However, it\u2019s important to understand a key difference: natural cleaning products may not be as effective as standard chemical products for areas that haven\u2019t been cleaned in a while.<\/p><ul><li><b>Takes longer:<\/b> Because natural products are gentle, they require more time and manual work to achieve the best results.<\/li><li><b>Less shine:<\/b> Sinks, tubs, and grout may not look as glossy as they would with strong chemical agents.<\/li><li><b>Heavy buildup may not be removed:<\/b> Our eco-certified products are not designed to fully remove thick limescale or baked-on grease.<\/li><li><b>Higher cost:<\/b> Natural products are more expensive, and since the visit typically takes longer, the total price is a bit higher.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37476\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37476\" aria-controls=\"collapse37476\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer a satisfaction guarantee?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37476\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37476\"> <div class=\"ea-body\"><p>Yes. Your satisfaction comes first. If anything was not cleaned according to our agreement, please let us know within 24 hours. We will return to correct it at no additional charge during the next available appointment, usually within 24 to 48 hours. All our work is guided by detailed checklists to ensure nothing is missed.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37477\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37477\" aria-controls=\"collapse37477\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How much will I actually pay with the SAP tax credit, and how is it applied?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37477\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37477\"> <div class=\"ea-body\"><p>With the French Services \u00e0 la Personne (SAP) tax credit and the Avance Imm\u00e9diate system, you only pay for half of our services up front.<\/p><p>Our rate is \u20ac38 per hour, with no other hidden fees. The 50% tax credit is applied instantly through URSSAF, so you are only charged <strong>\u20ac19 per hour<\/strong> at the time of payment.<\/p><p>You can learn more on our <a href=\"\/pricing\/\"><span style=\"text-decoration: underline\">pricing page<\/span><\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37478\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37478\" aria-controls=\"collapse37478\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer recurring bookings?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37478\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37478\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">Yes. We offer weekly, bi-weekly, and monthly schedules. Regular clients enjoy priority booking and a consistent service tailored to their home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37479\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37479\" aria-controls=\"collapse37479\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How far in advance can I book?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37479\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37479\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">We recommend booking at least one week in advance, especially for first-time deep cleans. You can schedule up to one month in advance. For regular clients on a recurring schedule, your spot is already reserved.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374710\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374710\" aria-controls=\"collapse374710\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I cancel or reschedule a booking?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374710\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374710\"> <div class=\"ea-body\"><p>We understand plans change. Please notify us at least 24 hours before your scheduled appointment to cancel or reschedule at no charge.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374711\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374711\" aria-controls=\"collapse374711\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean homes with pets?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374711\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374711\"> <div class=\"ea-body\"><p>We love animals and frequently work in homes with pets. Our eco-certified products are safer for your furry family members, minimizing chemical exposure during cleaning.<\/p><p class=\"whitespace-normal break-words\">When you book, please mention your pets so we can bring our specialized vacuum and pet-specific attachments.<\/p><p class=\"whitespace-normal break-words\">For everyone's safety and your pet's comfort, we ask that aggressive or territorial pets be secured in another room during the cleaning. If your pet is sensitive to equipment noise or unfamiliar people, let us know and we'll take extra care to keep them comfortable.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374712\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374712\" aria-controls=\"collapse374712\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will I have the same cleaner for every visit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374712\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374712\"> <div class=\"ea-body\"><p>While we cannot guarantee the same cleaner for every visit, all team members are highly trained and follow our PureHome Promise. It is a structured system with detailed checklists for each room that ensures the same high standard of cleaning every time.<\/p><p>Cleaners will pay attention to any preferences or instructions you leave.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374713\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374713\" aria-controls=\"collapse374713\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do you prevent cross-contamination?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374713\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374713\"> <div class=\"ea-body\"><p>We follow a color-coded microfiber system to keep cleaning hygienic.<\/p><p>Cloths used in bathrooms are never used in kitchens. Kitchen cloths never go into bedrooms or other rooms. Each zone has its own dedicated set to keep things clean and safe.<\/p><p>To clean in and around toilet bowls we use single-use eco friendly paper towels, which are discarded immediately after use.<\/p><p>All cloths and mop heads are freshly laundered and sanitized for each home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374714\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374714\" aria-controls=\"collapse374714\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does a standard cleaning include?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374714\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374714\"> <div class=\"ea-body\"><p data-start=\"183\" data-end=\"390\">If your home has been professionally cleaned within the past three months, our <strong data-start=\"260\" data-end=\"281\">Standard Cleaning<\/strong> service is usually sufficient. You\u2019ll find a clear checklist <span style=\"text-decoration: underline\"><a href=\"\/home-care\/\">on this page<\/a><\/span> outlining exactly what\u2019s included.<\/p><p data-start=\"392\" data-end=\"539\">If it has been longer, we recommend starting with a <strong data-start=\"444\" data-end=\"461\">Deep Cleaning<\/strong> to reset surfaces and tackle buildup before switching to regular maintenance.<\/p><p data-start=\"541\" data-end=\"773\"><strong data-start=\"541\" data-end=\"558\">Not included:<\/strong><br data-start=\"558\" data-end=\"561\" \/><strong data-start=\"565\" data-end=\"576\">Add-ons<\/strong> are excluded from the base service. This includes cleaning the inside of appliances such as the oven and refrigerator, as well as other detailed tasks listed under our add-on services.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374715\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374715\" aria-controls=\"collapse374715\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does a deep cleaning include?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374715\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374715\"> <div class=\"ea-body\"><p data-start=\"175\" data-end=\"288\">If your home has not been professionally cleaned for at least three months, we recommend booking a deep cleaning.<\/p><p data-start=\"290\" data-end=\"431\">Deep cleaning is ideal for most first time visits. It resets your home to a high standard and prepares it for efficient standard maintenance.<\/p><p data-start=\"433\" data-end=\"565\">Deep cleaning is more intensive than standard cleaning and is priced at \u20ac6 more per hour, or \u20ac3 more per hour with SAP credit. Here is why:<\/p><ul data-start=\"567\" data-end=\"1229\"><li data-start=\"567\" data-end=\"728\"><p data-start=\"569\" data-end=\"728\"><strong>Intensity and scope:<\/strong> We perform a detailed, top to bottom clean, including hard to reach areas and the removal of buildup that regular cleaning cannot address.<\/p><\/li><li data-start=\"729\" data-end=\"865\"><p data-start=\"731\" data-end=\"865\"><strong>Specialized resources:<\/strong> Deep cleaning often requires additional time, specialized tools, and a larger amount of eco certified products.<\/p><\/li><li data-start=\"866\" data-end=\"1009\"><p data-start=\"868\" data-end=\"1009\"><strong>Expertise:<\/strong> The team members who handle deep cleans are more experienced.<\/p><\/li><\/ul><p data-start=\"1231\" data-end=\"1389\"><strong>Please keep in mind that even with a deep cleaning, very neglected or heavily soiled areas may not be completely cleaned when using only eco-certified products. If your home is very neglected we are probably not the right fit.<\/strong><\/p><p data-start=\"1391\" data-end=\"1565\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1391\" data-end=\"1425\">Not included in deep cleaning:<\/strong><br data-start=\"1425\" data-end=\"1428\" \/>All add-ons are not included unless specifically booked, such as cleaning the inside of the oven, refrigerator, microwave, and similar. To learn more about our prices and add-ons, visit our <span style=\"text-decoration: underline\"><a href=\"\/pricing\/\" target=\"_blank\" rel=\"noopener\">pricing page<\/a><\/span>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374716\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374716\" aria-controls=\"collapse374716\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean attics and basements?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374716\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374716\"> <div class=\"ea-body\"><p>Unfortunately, we currently do not provide cleaning services for attics and basements.<\/p><p>The reason is that these spaces are often difficult to access and can be unsafe due to clutter, hard-to-reach surfaces, or potential health risks such as dust, moisture, and mold.<\/p><p>Our priority is to ensure the safety and health of our employees, as well as to maintain a high standard of service quality. By focusing exclusively on residential spaces, we can guarantee efficient and thorough cleaning that meets both your needs and our high expectations.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374717\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374717\" aria-controls=\"collapse374717\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean commercial spaces?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374717\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374717\"> <div class=\"ea-body\"><p>No. We specialize exclusively in residential cleaning.<\/p><p>Our focus is on providing the highest-quality cleaning for homes, ensuring every space we work on meets our high standards.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374718\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374718\" aria-controls=\"collapse374718\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What services do you not offer?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374718\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374718\"> <div class=\"ea-body\"><p data-start=\"532\" data-end=\"751\">We work strictly indoors and use only eco-certified products. They are effective for regular upkeep but are not intended to remove thick grease, heavy limescale, nicotine film, visible mold, or post-construction dust.<\/p><p data-start=\"753\" data-end=\"895\">If your home hasn\u2019t been professionally cleaned in a long time, we might not be the right fit. However, we can recommend a service that can\u00a0 prepare your home for our eco friendly maintenance service.<\/p><p data-start=\"35\" data-end=\"189\">We generally <strong>do not perform the following tasks:<\/strong><\/p><ul data-start=\"191\" data-end=\"1754\"><li data-start=\"191\" data-end=\"344\">Post-construction or during construction cleanup.<\/li><li data-start=\"191\" data-end=\"344\"><p data-start=\"193\" data-end=\"344\">Exterior windows or exterior windows tracks if access is unsafe.<\/p><\/li><li data-start=\"416\" data-end=\"538\"><p data-start=\"418\" data-end=\"538\">Thick grease removal, heavy limescale and heavy mold removal.<\/p><\/li><li data-start=\"539\" data-end=\"689\"><p data-start=\"541\" data-end=\"689\">Lifting or moving heavy furniture or appliances.<\/p><\/li><li data-start=\"690\" data-end=\"768\"><p data-start=\"692\" data-end=\"768\">For insurance and safety reasons, any work that requires climbing beyond a 3 step stool height.<\/p><\/li><li data-start=\"690\" data-end=\"768\">Removal of large amounts of animal waste from outdoor surfaces, such as terraces and balconies.<\/li><li data-start=\"690\" data-end=\"768\">Cleaning animal waste beyond typical indoor accidents.<\/li><li data-start=\"832\" data-end=\"960\"><p data-start=\"834\" data-end=\"960\">Cleaning air conditioners or ventilation systems that involves opening units or ducts. We will wipe exterior vents and grilles.<\/p><\/li><li data-start=\"832\" data-end=\"960\"><p data-start=\"834\" data-end=\"960\">Carpet washing and removing stains from upholstered furniture, rugs, walls and ceilings.<\/p><\/li><li data-start=\"1181\" data-end=\"1280\"><p data-start=\"1183\" data-end=\"1280\">After large events cleanup that involves trash hauling, dishwashing at scale, or floor scrubbing.<\/p><\/li><li data-start=\"1281\" data-end=\"1388\"><p data-start=\"1283\" data-end=\"1388\">Taking down and washing curtains or blinds.<\/p><\/li><li data-start=\"1644\" data-end=\"1754\"><p data-start=\"1646\" data-end=\"1754\">Hazardous tasks, including handling sharp objects, syringes, unknown chemicals, or spaces with strong fumes.<\/p><\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374719\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374719\" aria-controls=\"collapse374719\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why are your rates different than some other cleaners?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374719\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374719\"> <div class=\"ea-body\"><p>Our pricing is a direct reflection of the exceptional quality, reliability, discretion and peace of mind we provide. We don't compete on being the cheapest; we compete on being the best at what we do.<\/p><ul><li>We use professional-grade equipment and <strong>only certified eco-friendly products<\/strong> that cost significantly more but are safer for people and better for the planet.<\/li><li>We don't use contractors. Our team consists of <strong>dedicated and professionally trained employees<\/strong>. We invest in them with fair living wages, proper training and respect, which ensures you have a motivated, consistent, and trustworthy professional caring for your home.<\/li><li>Every visit follows an agreed<strong> checklist and quality control process<\/strong> (photos, client sign-off), so you get the same high standard every time.<\/li><li>There are <strong>no hidden fees<\/strong>. All prices are clearly listed on our webiste so you know exactly what to expect.<\/li><li>We give you a<strong> satisfaction guarantee<\/strong>. If anything on the checklist was missed, tell us within 24 hours and we\u2019ll return to fix it at no charge.<\/li><li>We are <strong>fully insured<\/strong>. This protects you and your property.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374720\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374720\" aria-controls=\"collapse374720\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What happens if something is damaged?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374720\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374720\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">We take great care with your belongings, but accidents can happen. We are fully insured, so you are protected. If something is damaged during a visit, please let us know immediately and we will resolve it promptly.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374721\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374721\" aria-controls=\"collapse374721\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What payment methods do you accept?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374721\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374721\"> <div class=\"ea-body\"><p>We accept bank transfer or card. With Avance Imm\u00e9diate, the 50% SAP tax credit is applied automatically, so you only pay the reduced amount. Cash is accepted but does not qualify for instant credit. You would have to claim the 50% when filing your taxes.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374722\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374722\" aria-controls=\"collapse374722\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are you registered and insured?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374722\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374722\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal \">Yes, we are fully registered as a business and carry comprehensive liability insurance. This protects you in several important ways:<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Insurance protection:<\/strong> If something is damaged during a cleaning visit, you're covered. We take great care with your belongings, but accidents can happen. Simply let us know immediately and we'll resolve it promptly through our insurance.<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Tax benefits:<\/strong> As a registered SAP (Service \u00e0 la Personne), you're eligible for tax credits that partially offset the cost, making professional service more accessible.<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Reliability:<\/strong> As a registered business, we maintain professional standards, show up as scheduled, and provide backup if your regular cleaner is unavailable.<\/p><p><strong>Legal peace of mind:<\/strong> Many homeowners don't realize that hiring undeclared workers can make them legally responsible as an employer.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f489d2 elementor-widget elementor-widget-text-editor\" data-id=\"1f489d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 18pt; color: #214332;\"><a style=\"color: #214332;\" href=\"\/book-a-service\/\"><strong>Book your cleaning today<\/strong><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3207c1e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3207c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3596","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/pages\/3596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/comments?post=3596"}],"version-history":[{"count":54,"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/pages\/3596\/revisions"}],"predecessor-version":[{"id":4340,"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/pages\/3596\/revisions\/4340"}],"wp:attachment":[{"href":"https:\/\/ecoclaire.fr\/en\/wp-json\/wp\/v2\/media?parent=3596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}